Program Director, Contact Center Operations

The Program Director serves as the executive leader and business owner for a large federal customer contact center program, overseeing customer satisfaction, contract performance, financial stewardship, and workforce strategy. This role leads a geographically dispersed operation of 1,000+ employees, managing end-to-end accountability for operational delivery, compliance, and mission impact. The position partners closely with federal customers and cross-functional teams to ensure exceptional service delivery and continuous improvement.