Program Manager, CX Automations
Second Nature
About this role
Second Nature is seeking a Program Manager, CX Automations to lead the strategy and deployment of AI and automation initiatives in customer experience operations. The role focuses on improving operational efficiency, reducing manual processes, and enabling automated workflows within a high-growth SaaS environment.
Skills
About Second Nature
secondnature.comSecond Nature is a resident-experience platform designed for the property management industry, marketed as the only fully-managed solution for end-to-end resident experiences. It offers a suite of services and tools intended to make life easier for property managers, residents, and investors. The platform aims to streamline communications, operations, and administrative tasks to enhance resident engagement and property performance. Built for scale, Second Nature seeks to improve efficiency, retention, and outcomes across rental properties.
About Second Nature
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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