Program Manager, Learning and Development (Customer Service)
Netflix(1 month ago)
About this role
A Program Manager on Netflix's Central Curriculum team supporting Global Customer Service Learning & Development, developing onboarding and continuous learning programs for outsourced call centers across APAC, EMEA, and LATAM. The role focuses on creating global learning experiences, aligning content strategy with business goals, and partnering with regional teams to ensure consistent, data-driven training.
Required Skills
- Learning Design
- Instructional Design
- Content Strategy
- Content Curation
- Program Management
- Project Management
- Needs Assessment
- Multimedia
- eLearning
- LMS
+4 more
About Netflix
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