Program Manager - Patient Experience

The Program Manager of Patient Experience oversees and coordinates patient experience programming, fostering an environment of patient-centered care aligned with enterprise and local strategies. This role involves collaborating with leaders, physicians, and frontline caregivers to establish initiatives, monitor progress, and coach for success at the unit and hospital level. The position develops hospital-level action plans through bi-annual assessments and oversees patient experience efforts at Providence Sacred Heart Medical Center & Children's Hospital and Providence Holy Family Hospital.