Program Operations Assistant (Mandarin Required)

Think Academy US(11 days ago)

San Jose, CAOnsiteContractJunior$44,000 - $50,000Operations

About this role

Program Operations Assistant / Customer Service Representative at Think Academy is a full-time contractor role based in San Jose aimed at recent graduates and junior professionals. The position supports both educational and operational areas, offering training to become a classroom educator while exposing the hire to business functions such as operations and marketing. The role requires bilingual communication in English and Mandarin and collaboration with the Silicon Valley teaching team.

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Required Skills

Class Setup
Program Operations
Data Management
System Configuration
Customer Support
Enrollment Management
Refund Processing
Communication Tools
Issue Escalation
Collaboration

+1 more

Qualifications

Bachelor's Degree

About Think Academy US

thethinkacademy.com

Think Academy is an edtech provider offering top-rated after‑school K–12 math programs both online and in person. It delivers age‑tiered curricula from early childhood through middle school with tailored difficulty levels and dedicated contest-prep tracks (AMC 8, AMC 10, Math Kangaroo) to help students excel in school and competitions. The company also provides digital tools — including a downloadable app, blog, and learning resources — to support structured practice and long‑term math skill development.