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Program Operations Specialist at Gradient AI - ApplyBlast

Program Operations Specialist

Gradient AI

5 days ago

4.6 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Gradient AI is seeking a Program Operations Specialist to manage project and case management for its health underwriting products, overseeing client portfolios from implementation through ongoing service. The role focuses on driving cross-functional coordination, process improvement, and reporting to ensure proactive and efficient operations. This position requires strong organizational skills and the ability to translate technical details into business priorities while managing multiple concurrent workstreams.

Responsibilities

Own project and case management across health underwriting products
Drive process improvement and automation using Salesforce and Jira
Build standardized data-driven reporting on ticket volume and resolution rates

Skills

About Gradient AI

gradientai.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2018

View Profile

Gradient AI provides machine-learning products for insurers and financial services to detect fraud, prioritize investigations, and automate claims and underwriting decisions. Their platform ingests structured and unstructured policy and claims data, scores risk in real time, and surfaces explainable alerts and recommendations for investigators. Emphasizing model interpretability and human-in-the-loop workflows, Gradient AI aims to help customers reduce loss, lower investigation costs, and accelerate settlements. They support deployment via APIs, dashboards, and professional services that integrate with existing claims-management systems.