Project Control Services Practitioner

The Major Incident Management Lead exercises end-to-end command over Priority 1 incidents to ensure rapid service restoration and strict adherence to ITIL-aligned processes. This role involves acting as the single point of contact during major outages, coordinating cross-functional teams, vendors, and leadership while managing critical stakeholder communications. Responsibilities include driving structured triage, facilitating post-incident reviews, and reporting key metrics to support governance and continuous improvement.