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Project Lead Deskside Support Manager at Leidos - ApplyBlast

Project Lead Deskside Support Manager

Leidos

4 months ago

3.9 on Glassdoor

Rockville, MD

Onsite

Full Time

Senior

0 applicants

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About this role

Leidos seeks a Deskside Support Manager to lead a team of 25-30 technicians in delivering Tier-2 IT services to a federal customer in Rockville, MD. The role involves overseeing daily operations, managing workflows, ensuring SLA compliance, and collaborating with executive-level stakeholders to maintain high customer service standards.

Responsibilities

Lead a team of 25-30 technical support specialists for federal end-users.
Manage daily deskside operations and ensure SLA compliance for ticket resolution.
Interface with executive stakeholders and coordinate with off-site service desk teams.
Implement automation tools to streamline workflows and enhance team productivity.
Oversee hiring, performance management, and recognition for the support staff.

Skills

Qualifications

Bachelor's DegreePMP CertificationPublic Trust Security ClearanceITIL Certification

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.