Project Manager 311

The Project Manager 311 leads the planning, management, and delivery of the Customer Experience Division's capital projects, including 311 State of Good Repair initiatives, CRM systems, and complex organizational change projects. The role involves developing business cases, managing budgets and timelines, and coordinating cross-divisional teams to ensure projects are delivered on time and within quality standards. This position supports service excellence and accountability through data-driven insights and customer-first strategies.