Project Manager - Customer Journey

The Project Manager - Customer Journey plays a central role within the Cross-Functional Journey Cell at AG2R LA MONDIALE, focusing on enhancing the customer experience and modernizing customer journeys across all channels and business domains. This position involves maintaining a unified reference framework, driving continuous improvement through data analysis and performance tracking, and overseeing governance and community engagement. The role requires close collaboration with various business units, IT teams, and cross-functional departments to ensure consistency and innovation in customer and employee experiences.