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Protocol Support Manager at Risk Labs - ApplyBlast

Protocol Support Manager

Risk Labs

5 months ago

Remote

Full Time

Senior

0 applicants

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About this role

As a Protocol Support Manager at Risk Labs, you will serve as a critical human-in-the-loop to ensure correctness and trust within decentralized protocols like UMA and Across. This role requires evaluating ambiguous scenarios, resolving broad-spectrum technical issues, and improving system quality through AI feedback and cross-functional collaboration. You will apply deep protocol knowledge to make confident judgment calls on resolutions and user support in a remote-first environment.

Responsibilities

Evaluate and validate accuracy of protocol-related proposals
Resolve issues across a broad spectrum of technical topics
Review AI-generated responses and support corrective training
Identify recurring issues to improve systems and product
Make confident judgment calls on resolutions and escalations

Skills

About Risk Labs

risklabs.foundation

Company Size

11-50 employees

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Risk Labs Foundation is the core team behind the UMA and Across protocols. UMA is a decentralized oracle for recording any verifiable truth onchain, while Across is a crosschain interoperability protocol connecting web3 ecosystems. Together, they build blockchain infrastructure focused on onchain truth and seamless crosschain connectivity.