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© All Rights Reserved. ApplyBlast.com
CAA Niagara
CAA Niagara is seeking a dedicated Contact Centre Representative to join the Emergency Roadside Services team in Thorold. As the first point of contact during urgent situations, the role involves answering inbound calls, gathering critical details, and initiating dispatch support to assist members. This fast-paced position requires empathy, problem-solving skills, and the ability to remain calm under pressure while utilizing internal systems to provide compassionate service.
CAA Niagara is the regional branch of the Canadian Automobile Association serving the Niagara area and more than 130,000 members. It offers 24/7 roadside assistance (towing, battery jumpstarts, lockout and tire services), vehicle and home insurance, travel planning and booking, and a rewards program with member discounts. Members also get access to travel protection and digital tools alongside in-person retail and service locations. CAA Niagara focuses on member-first services, safety education and local advocacy on transportation and consumer issues.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CAA Niagara.
17% below the average for this role