PWD Hiring - Shaw 2025

Philip Morris International(2 months ago)

Mandaluyong, PhilippinesOnsiteFull TimeJunior$49,379 - $66,694 (estimated)Customer Service

About this role

A Customer Support Associate I provides front-line support by handling inbound/outbound calls and online inquiries to assist customers with routine issues related to client products and services. The role focuses on delivering timely resolutions while adhering to program standards and performance metrics to maintain customer satisfaction.

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Required Skills

Customer Service
Call Handling
Communication
Empathy
Computer Navigation
Data Entry
Multi-Tasking
Detail Oriented
Shift Flexibility
Knowledge Management

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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