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QA Analyst at Encora - ApplyBlast

QA Analyst

Encora

3 months ago

3.8 on Glassdoor

Makati, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A QA Analyst leads quality assurance activities for customer experience changes across Zendesk, ADA, and Hotline channels, ensuring process updates and automations are tested thoroughly before deployment. The role involves creating test plans, executing various testing types, managing defects, and collaborating with cross-functional stakeholders to maintain production stability and release readiness.

Responsibilities

Lead end-to-end QA and testing activities for CX initiatives
Translate business requirements into comprehensive test plans and cases
Execute functional, regression, and integration testing for workflows
Manage defects and risks while collaborating with cross-functional teams
Assess release readiness and provide go/no-go recommendations

Skills

About Encora

encora.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

View Profile

Encora is a global digital engineering and technology services company that helps businesses build and scale software products. The company provides services including software development, cloud engineering, data and AI solutions, quality engineering, and digital transformation for industries such as finance, healthcare, retail, and technology.