QA Lead
FeverUp(7 days ago)
About this role
Fever is hiring a QA Lead to own and evolve the User Support quality system, translating quality data into actionable insights and measurable performance improvements. The role oversees QA scorecards and standards across channels and languages and operates within an AI-powered evaluation model while maintaining a holistic view of tools, processes, people, and decisions. This position sits at the intersection of quality, operations, and support to drive consistency and scalability in customer-facing quality processes.
Required Skills
- QA
- Quality Operations
- Customer Support
- Scorecards
- Data Analysis
- Process Improvement
- Stakeholder Communication
- AI Evaluation
About FeverUp
feverup.comFever is an events discovery and ticketing platform that helps users discover and book curated experiences worldwide — from concerts and festivals to immersive art exhibitions, tours, and top attractions. The company partners with promoters and venues and also produces proprietary experiences (notable examples include Candlelight concerts and Van Gogh immersive shows) while listing third‑party events across many cities. Founded by Ignacio Bachiller, Francisco Hein, and Alexandre Perez Casares, Fever offers personalized recommendations and seamless web and mobile booking to make finding local things to do easier.