Quality Advisor (Onsite)

Philip Morris International(1 month ago)

Glace Bay, NS, CanadaOnsiteFull TimeJunior$39,000 - $39,000Quality Assurance

About this role

The Quality Advisor (Onsite) at Concentrix is a temporary/training role responsible for monitoring and evaluating customer interactions (calls, chat, email) to ensure adherence to established quality standards. The role provides insights and reports to stakeholders to support program performance improvements and career development opportunities within a global customer experience organization.

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Required Skills

Call Monitoring
Call Evaluation
Quality Auditing
Reporting
Microsoft Office
Communication Skills
Multi-Tasking
Detail Oriented
Calibration

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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