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Quality Analyst - Bilingual English/French Language at TaskUs - ApplyBlast

Quality Analyst - Bilingual English/French Language

TaskUs

4 months ago

4.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Quality Analyst at TaskUs evaluates customer interactions through audits to ensure compliance with quality standards, customer satisfaction metrics, and operational policies. This role involves coaching teammates, reporting performance data, and driving continuous improvement initiatives within a 24/7 BPO environment.

Responsibilities

Audit calls, interactions, and transactions for compliance and quality.
Coach team members to improve performance and adherence to standards.
Report daily, weekly, and monthly performance metrics to leadership.
Identify defects and verify fixes to ensure process integrity.
Drive quality initiatives and suggest systemic improvements based on audit findings.

Skills

Qualifications

Bachelor's Degree (Preferred)

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.