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Quality Analyst - Contact Centre at Deliveroo - ApplyBlast

Quality Analyst - Contact Centre

Deliveroo

1 day ago

3.4 on Glassdoor

Manchester, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Quality Analyst role at Deliveroo focuses on ensuring customer, rider, and partner contacts are handled correctly in line with company policies. The position involves evaluating agent performance, identifying coaching opportunities, and driving continuous improvement through root cause analysis and feedback. This hybrid role requires strong communication, critical thinking, and collaboration skills to maintain high service standards.

Responsibilities

Evaluate and ensure contacts and tasks are completed correctly and in line with policies
Review customer survey feedback and identify agent coaching opportunities
Perform root cause analysis and share actionable insights with stakeholders

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.