solutions
The Zoom Customer Support Operations team is seeking a Quality Analyst (QA) Manager to lead a team responsible for reviewing and scoring customer support interactions to evaluate quality and performance. This role involves collaborating with Support Managers to calibrate scoring, identify areas for improvement, and provide insights on team trends. The position aims to enhance the QA program and support overall customer service excellence.
Headquarters
Nichols-Mckinley, Metro Manila, Philippines
Company Size
1001-5000 employees
Founded
2010
KMC is a design and development studio that creates brand identities, websites, and digital experiences for businesses. They combine strategy, visual design, and front-end engineering to deliver responsive, content-driven sites and e‑commerce platforms using modern web tooling. Clients hire KMC for craft-focused design, performance-minded development, and measurable results that align with business goals.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
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