Quality Analyst

Philip Morris International(1 month ago)

Iași, RomaniaOnsiteFull TimeTrainee$37,832 - $52,293 (estimated)Quality Assurance

About this role

The Quality Analyst is a temporary/training role responsible for monitoring and evaluating inbound and outbound calls and other customer contacts (email, chat) for accuracy and adherence to established quality standards. The role supports assessment of quality metrics and provides insights to stakeholders to drive program performance improvements.

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Required Skills

Call Monitoring
Quality Auditing
Reporting
Microsoft Office
Communication
Multitasking
Detail Orientation
English Proficiency
Time Management

Qualifications

English C1

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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