Quality Analyst

Western Governors University(1 month ago)

Salt Lake City, UTOnsiteFull TimeJunior$49,800 - $74,600Quality Assurance

About this role

A Quality Analyst at WGU helps uphold service and compliance standards for student and customer interactions to support the university’s mission of expanding access to higher education. The role contributes to continuous improvement through data-informed insights and collaboration with leadership. This is a full-time, in-office position based in Salt Lake City, UT.

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Required Skills

Quality Assurance
Call Monitoring
Text Analytics
Sentiment Analysis
Root Cause Analysis
Coaching
Data Analysis
Reporting
ITIL
ServiceNow

+2 more

Qualifications

Bachelor's Degree
ITIL Foundations V3 or higher
Equivalent Relevant Experience

About Western Governors University

wgu.edu

Western Governors University is an online university where you can earn an affordable, accredited, career-focused college degree at an accelerated pace.

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