Quality Analyst
Acquire(19 days ago)
About this role
This role involves evaluating agent interactions by monitoring calls and transactions to ensure quality and compliance, providing feedback and coaching, and participating in process improvements. The position supports customer satisfaction and compliance through detailed assessment and collaboration with various teams.
Required Skills
- Quality Monitoring
- Customer Service
- Call Evaluation
- Coaching
- Process Improvement
- Compliance
- Communication
- Audio Monitoring
- Reporting
- Training
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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