recruitnestconsulting.com
A detail-oriented Quality Analyst is needed to join the client's Customer Care team, focusing on monitoring and enhancing the quality of Back Office and Voice support processes. The role involves conducting audits, identifying knowledge gaps, and providing actionable feedback to improve team performance and ensure SLA compliance. The analyst will collaborate with Process and Team Managers to support training initiatives and implement continuous improvement strategies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for recruitnestconsulting.com.
recruitnestconsulting.com didn’t post a salary, so this is our estimate from similar listings.
39% below the average for this role