Quality Assurance Analyst Consumer Contact Centre
Electrolux Group(3 months ago)
About this role
A Quality Assurance Analyst at Electrolux monitors and evaluates customer interactions within the Consumer Contact Centre to ensure compliance with company standards, regulatory requirements, and contractual obligations. The role delivers performance insights and reporting to drive continuous improvement and support coaching initiatives.
Required Skills
- Quality Assurance
- Power BI
- Excel
- Data Analysis
- Reporting
- Coaching
- Contact Monitoring
- Regulatory Compliance
- Stakeholder Management
- Communication
+1 more
About Electrolux Group
electroluxgroup.comElectrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.
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