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eClerx
The Quality Assurance Analyst monitors and evaluates customer service interactions to ensure compliance with company standards and enhance customer experience. This role involves assessing agent performance, identifying coaching opportunities, and collaborating with training teams to improve service quality. The position focuses on maintaining accurate records and preparing reports to support management decisions.
eClerx is a global leader in productized services, transforming businesses with advanced technology, AI, and domain expertise to deliver exceptional outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for eClerx.
eClerx didn’t post a salary, so this is our estimate from similar listings.
35% below the average for this role