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QUALITY ASSURANCE ANALYST L3 at Wipro - ApplyBlast

QUALITY ASSURANCE ANALYST L3

Wipro

4 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves conducting process quality audits for agents to ensure compliance and drive performance improvements. The incumbent analyzes error trends, performs root cause analysis, and reports findings to clients and account leadership while managing calibration and refresher training initiatives.

Responsibilities

Conduct process quality audits as per the established plan and guidelines
Analyze error trends and perform root cause analysis on top two errors
Prepare and share detailed audit findings with clients and leadership
Manage calibration communications and deliver refresher training sessions
Ensure strict adherence to audit calendars and maintain zero misses

Skills

About Wipro

wipro.com

Headquarters

Bangalore, Karnataka, India

Company Size

10001+ employees

Founded

1945

View Profile

Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.

About Wipro

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

Wipro didn’t post a salary, so this is our estimate from similar listings.

34% below the average for this role

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