Quality Assurance Analyst
RingCentral(1 year ago)
About this role
Acquire BPO is hiring a Quality Assurance Analyst to support the RingCentral account, focused on maintaining high customer support quality standards. The role centers on evaluating customer interactions and partnering with agents, new hires, and leadership to uphold service excellence in a contact-center environment. The position supports RingCentral’s cloud communications business and its AI-enabled solutions.
Required Skills
- Quality Assurance
- Transaction Monitoring
- Call Monitoring
- Coaching
- New Hire Onboarding
- Process Improvement
- Root Cause Analysis
- Excel
- Data Management
- Reporting
+5 more
About RingCentral
ringcentral.comExplore 500+ pre-built integrations for RingCentral. Streamline workflows, boost productivity, & enhance your communications with popular business apps.
View more jobs at RingCentral →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at RingCentral
Similar Jobs
Quality Analyst
Acquire(3 months ago)
Quality Assurance Specialist - Marcum & Wallace Hospital
Health(1 month ago)
Quality Assurance Analyst
Dexcom(1 month ago)
Quality Assurance Specialist
SanMar Employee Board(7 days ago)
Bilingual Quality Assurance Specialist, Contact Center
GoodLeap(2 months ago)
Supervisor Quality Assurance
Dexcom(5 months ago)