Quality Assurance Analyst

Manulife(11 days ago)

HybridFull TimeMedior$71,009 - $95,578 (estimated)Customer Service

About this role

This role involves conducting quality reviews of transactions, analyzing errors, and supporting workflow improvements. The position requires strong communication and analytical skills, along with expertise in administrative systems and documentation standards.

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Required Skills

Quality Reviews
Root Cause Analysis
Workflow Improvement
Documentation Standards
Customer Service
Data Analysis
Fraud Prevention
System Testing
Performance Reporting
Regulatory Compliance

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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