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© All Rights Reserved. ApplyBlast.com
Interbank
The Quality Assurance Analyst monitors and evaluates customer service interactions in telephone banking and WhatsApp tickets to ensure protocol compliance and identify areas for improvement. The role involves quantifying findings, providing feedback to advisors and supervisors, and calibrating speech analytics categories to enhance customer satisfaction and process efficiency. The position requires generating weekly and monthly reports on service quality evolution to support continuous improvement initiatives.
Bienvenido a Interbank. Te acompañamos a alcanzar tus sueños con productos y soluciones financieras como Tarjetas, Préstamos, Créditos y más.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Interbank.
Interbank didn’t post a salary, so this is our estimate from similar listings.