Quality Assurance and Training Specialist
Nagwa
About this role
A Quality Assurance and Training Specialist responsible for maintaining quality standards, investigating complaints, and facilitating staff training to improve customer experience and service quality. The role involves conducting audits, root cause analysis, and creating targeted training programs.
Skills
About Nagwa
nagwa.comNagwa is an education technology company that produces curriculum-aligned digital learning resources—short video lessons, interactive practice, and assessments—for K–12 students and teachers. Its platform delivers searchable content across maths, science and languages, personalised practice and diagnostic assessments, and teacher tools for lesson planning and tracking. Nagwa works with families, schools and education authorities to localise content and support exam preparation and classroom outcomes. The company emphasizes clear pedagogy, on-demand micro‑lessons and data-driven insights to boost student progress.
About Nagwa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$40k – $55k
per year