Quality Assurance Manager

Fairstone Bank(1 month ago)

Toronto, OntarioOnsiteFull TimeManager$85,000 - $100,000Quality Assurance

About this role

The Quality Assurance Review Manager is responsible for embedding quality and compliance into daily operations for the Direct Lending branch network. Acting as a strategic partner to the business, the role leads QA reviews to ensure adherence to internal policies, regulatory requirements, and industry best practices. The manager supports continuous improvement by identifying systemic issues, promoting accountability, and driving operational excellence.

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Required Skills

Quality Assurance
QA Frameworks
Stakeholder Engagement
Data Analysis
Risk Assessment
Compliance Monitoring
Process Improvement
Reporting
Communication
Collaboration

Qualifications

University Degree (Business, Economics, Finance)

About Fairstone Bank

fairstone.ca

With a nearly 100-year legacy in Canada, Fairstone offers quick personal loans and mortgages to near-prime customers online and in 250 branches coast to coast.

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