Quality Assurance Manager
Domino Data Lab(18 days ago)
About this role
The Quality Assurance Manager at Thyme Care leads the QA function for the Care Team, owning the execution and evolution of the organization’s QA program. The role oversees a team of QA coordinators and associates and ensures consistent, high-quality member interactions through a mix of human-led and AI-enabled approaches. The position contributes to building scalable QA processes and aligns QA insights with operational workflows and performance goals.
Required Skills
- Quality Assurance
- People Leadership
- Coaching
- Performance Management
- Calibration
- Process Improvement
- AI Tools
- QA Tools
- Auditing
- Cross-Functional Collaboration
+2 more
About Domino Data Lab
careerpuck.comPuck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.
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