Quality Assurance Performance & Standards Manager

Orange County Government (Florida)

7 days ago

NSW, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Quality Assurance Performance & Standards Manager at Optus develops and implements QA frameworks, standards, and methodologies for contact centers and offshore partners. The role involves building scorecards, sampling methodologies, and AI-enabled QA models while aligning with enterprise risk management.

Skills

Qualifications

Tertiary Qualifications in Quality ManagementBusiness AnalyticsRisk Management

About Orange County Government (Florida)

orangecountyfl.net

Orange County Government (Florida) is the official local government serving Orange County — including Orlando — providing public services, administration, and policy oversight through elected officials and county departments. The county manages core services such as public safety, transportation, parks and recreation, health and human services, permitting and code enforcement, and property-tax administration. Its official website centralizes resident and business resources — online payments, permits, meeting agendas, news, A–Z directories, and multilingual/accessibility options — to help users find services, contact departments, and engage with county programs.