Quality Assurance - Problem Solver

The Quality Assurance / Problem Solver is responsible for identifying, investigating, and resolving operational exceptions involving pallets, packages, shipping documentation, inventory discrepancies, and quality concerns. This position serves as a critical support function within the operation, ensuring freight moves efficiently through the facility while maintaining service, quality, and compliance standards. The role acts as the primary point of contact for exception management and root cause analysis, partnering with operations, logistics, transportation, and customer teams to resolve issues that could impact customer satisfaction, operational efficiency, or performance metrics.