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© All Rights Reserved. ApplyBlast.com
MCI
The Quality Assurance (QA) Specialist ensures the quality and reliability of products, services, or processes by designing and executing quality assurance procedures, conducting tests, and analyzing results. This role involves collaborating with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives. The position requires developing quality metrics, documenting test plans, and communicating findings to stakeholders.
Headquarters
Iowa City, Iowa, United States
Company Size
5001-10000 employees
Founded
2002
MCI (also marketed as MCI BPO) is a U.S.-based business process outsourcing firm that provides customer experience (CX) call center and BPO services to help organizations boost efficiency and reduce costs. Headquartered in Iowa City, MCI delivers outsourced contact center solutions — including CX-focused inbound/outbound support and back-office processing — to scale client operations. The company positions itself as one of the fastest-growing call center providers in the USA, emphasizing measurable cost savings and improved customer experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MCI.
MCI didn’t post a salary, so this is our estimate from similar listings.