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Quality Assurance, Reporting & Operations Analyst at Fiserv - ApplyBlast

Quality Assurance, Reporting & Operations Analyst

Fiserv

2 months ago

3.0 on Glassdoor

Thane, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Quality Assurance, Reporting & Operations Analyst supports collections operations by overseeing quality assurance, business analytics, reporting, compliance, and operational administration. The role monitors interactions, provides coaching, creates automated reports and dashboards, analyzes trends, and collaborates with leadership and vendors to drive process improvements and operational efficiency.

Responsibilities

Monitor and evaluate collection calls and customer interactions
Create and automate operational reports and dashboards
Analyze business performance data to identify trends and drive process improvements

Skills

Qualifications

Bachelor's degree

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.