Quality Assurance Senior Analyst
Manulife(2 months ago)
About this role
The Quality Assurance Analyst is responsible for reviewing Contact Center calls and transactions to ensure compliance, accuracy and that the customers experience exceeds expectations. The role also involves communicating trends to the Management team and coaching Customer Service Representatives when necessary.
Required Skills
- Quality Assurance
- Problem Solving
- Communication Skills
- MS Office
- Attention to Detail
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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