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© All Rights Reserved. ApplyBlast.com
Acddirect
The QA Specialist II supports the Contact Center QA Manager by conducting calibration calls, monitoring and auditing agent calls, and providing data-driven insights. They act as a subject matter expert for standard operating policies, handle escalated calls, and ensure compliance with weekly QA feedback and training.
Headquarters
Centerville, Utah, United States
Company Size
11-50 employees
Founded
2003
ACD (ACD Direct) is a full-service, turn‑key contact center that handles customer interactions for companies that outsource all or part of their volume. They combine leading SaaS contact‑center technology with a distributed workforce of 1,000+ at‑home agents across the United States to deliver premium 24/7/365 support. ACD provides end‑to‑end inbound and outbound services, scalable staffing, and cloud tools to maintain quality and rapid ramp‑up. Clients choose ACD for its turnkey model, national remote agent network, and continuous coverage.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Acddirect.