Quality Assurance Specialist
Skylight(1 year ago)
About this role
A Contact Center Quality Assurance professional responsible for upholding service standards and supporting continuous improvement within a customer service environment. The role focuses on ensuring interaction quality, agent development, and alignment with departmental processes and documentation.
Required Skills
- Call Monitoring
- Coaching
- Quality Assurance
- Evaluation
- Calibration
- Communication
- Product Knowledge
- Microsoft Office
- Attention To Detail
- Objection Handling
+2 more
Qualifications
- High School Diploma
- College (Preferred)
- BPO Experience
- Customer Service Experience
About Skylight
workable.comWorkable is an all-in-one HR and recruiting platform that helps companies find, hire, and manage top talent. It combines an applicant tracking system with candidate sourcing, interview scheduling, collaborative hiring workflows, onboarding tools, reporting and compliance features, and integrations with HR systems. Trusted by 30,000+ companies across 100+ countries, Workable serves as a cloud-based system of record for recruitment and talent management. The platform is developer-friendly and offers global job posting and a free trial to get started.
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