Quality Assurance Specialist

The Quality Assurance Specialist serves as the primary liaison between customers and the contractual aspects of their new vacation ownership purchases at Hilton Grand Vacations. This role involves guiding new owners through paperwork and the reservation process to ensure confidence in their purchase while minimizing cancellations through effective post-sale follow-up. The position requires collaboration with Sales and Hospitality teams to maintain high customer service standards and provide technical support regarding product features.