Quality Assurance Specialist

The Quality Assurance Specialist serves as the primary liaison between customers and the contractual aspects of their new purchase, guiding them through the closing process to ensure a seamless ownership experience. This role focuses on ensuring new owners understand their paperwork, minimizing cancellations through post-sale follow-up, and collaborating with Sales and Hospitality teams to uphold high customer service standards. The position requires strong attention to detail and administrative experience to address customer concerns and provide technical support regarding product features.