Quality Assurance - Supervisor
Equifax India(8 days ago)
About this role
A Quality Supervisor acts as the key link between performance data and customer experience, overseeing quality control processes and team management to ensure consistent service quality. They analyze trends, report findings to management, and develop coaching strategies to improve agent performance.
Required Skills
- Excel
- Tableau
- Data Analysis
- Quality Assurance
- Performance Monitoring
- Root Cause Analysis
- Reporting
- Coaching
- BI Tools
- VLookup
Qualifications
- 1-2 years as Quality Analyst or Specialist
- Experience as supervisor
About Equifax India
equifax.co.inWe at Equifax help people live their financial best. Our focus is on giving people an equal opportunity to access affordable, mainstream financial services for the things that they want and need in life.
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