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Quality Assurance Supervisor at Four Seasons Hotels and Resorts - ApplyBlast

Quality Assurance Supervisor

Four Seasons Hotels and Resorts

3 months ago

Jackson Hole, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Quality Assurance Supervisor at Four Seasons Jackson Hole leads the Learning & Development team to drive service excellence and uphold luxury brand standards. This role involves partnering with departmental leaders to identify training needs, observing resort services, and coaching staff to meet Forbes and other quality metrics. The position requires managing large-scale training logistics, maintaining service manuals, and analyzing operational data to recommend solutions for continuous improvement.

Responsibilities

Partner with leaders to identify training needs and service improvement opportunities
Observe resort services and provide coaching feedback to managers and employees
Maintain Service Training Manuals and ensure new hire training checklists are completed
Coordinate and support service quality campaigns and large-scale training programs
Analyze operational data and secret shopper reports to identify training opportunities

Skills

Qualifications

Hospitality or Hotel Management degree preferredMinimum two years of operational hospitality experienceExperience in public speaking and delivering trainingLegal work authorization in the United States