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Quality Auditing Analyst at Accenture - ApplyBlast

Quality Auditing Analyst

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Quality Auditing Analyst at Accenture ensures the quality of content moderation workflows by auditing analyst performance against established guidelines and client standards. The role involves analyzing user content, identifying root causes of quality issues, providing coaching feedback, and driving process improvements to meet service level agreements. Candidates must possess resilience and emotional regulation to handle sensitive material while enforcing policy compliance across various media formats.

Responsibilities

Assess analyst quality and ensure adherence to moderation guidelines
Analyze quality metrics to identify trends and drive process improvements
Conduct root cause analysis for business issues and recommend solutions
Deliver individual and group feedback to coach underperforming staff
Monitor and track incidents to ensure timely resolution of client issues

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.