ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Quality Auditing Senior Analyst-Messaging at Accenture - ApplyBlast

Quality Auditing Senior Analyst-Messaging

Accenture

3 months ago

3.9 on Glassdoor

Hyderabad, India

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Quality Auditing Senior Analyst at Accenture ensures operational excellence by monitoring service delivery quality, auditing support cases, and enforcing compliance with client standard operating procedures. The role involves analyzing performance data, identifying process gaps, and partnering with operations leads to implement continuous improvement plans.

Responsibilities

Monitor and audit service delivery quality across support cases and escalations
Ensure strict adherence to client standard operating procedures and guidelines
Generate quality performance reports with actionable insights and recommendations
Identify process gaps and recommend preventive actions through root cause analysis
Support teams in interpreting SOPs and drive awareness of quality trends

Skills

Qualifications

Bachelor's Degree

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.