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Quality Auditing Senior Analyst at Accenture - ApplyBlast

Quality Auditing Senior Analyst

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Quality Auditing Senior Analyst at Accenture's Trust & Safety unit ensures the quality of content moderation operations for global platform clients. The role involves auditing analyst performance, analyzing quality metrics, and driving continuous improvement protocols to meet client service level agreements. Candidates will manage escalations and participate in process calibration sessions while navigating sensitive content environments.

Responsibilities

Assess the quality of content analysts on the project
Meet volume and quality targets for all quality assurance audits
Analyze quality metrics to drive data-driven improvements
Manage escalations and identify root causes for business issues
Participate in process calibration sessions with clients and vendors

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.