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Quality Auditing Senior Analyst at Accenture - ApplyBlast

Quality Auditing Senior Analyst

Accenture

4 months ago

3.9 on Glassdoor

Gurugram

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Quality Auditing Senior Analyst in Accenture's Digital Inside Sales team, you will transform remote sales processes by evaluating call performance, leading coaching sessions, and ensuring compliance with policy guidelines. This role focuses on providing real-time support to representatives on performance improvement plans while maintaining data quality and delivering actionable insights through detailed reporting and calibration.

Responsibilities

Conduct targeted call evaluations and analyze critical sales behaviors
Execute weekly coaching sessions and manage performance improvement plans
Lead calibrations to ensure scoring alignment across the team
Report and coach on non-compliance issues immediately
Publish weekly reports on customer satisfaction and quality scores

Skills

Qualifications

Any GraduationCISSP available but not required

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.