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Quality Auditing Senior Analyst at Accenture - ApplyBlast

Quality Auditing Senior Analyst

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad

Hybrid

Full Time

Senior

0 applicants

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About this role

A Quality Auditing Senior Analyst at Accenture ensures the quality of content moderation operations by auditing analyst performance against client standards and service level agreements. The role involves analyzing content metrics, managing escalations, and participating in process calibration sessions to drive continuous improvement in safety protocols.

Responsibilities

Assess the quality of analysts on the project to ensure compliance
Meet volume and quality targets for all quality assurance audits
Develop and maintain knowledge of client business needs and processes
Identify root causes for business related issues and recommend solutions
Assist with monitoring and tracking incidents to ensure timely resolution

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.