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Quality Compliance & AI Operations Analyst at Vida Health - ApplyBlast

Quality Compliance & AI Operations Analyst

Vida Health

4 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Quality Compliance and AI Operations Analyst for Vida Member Services is responsible for executing quality assurance initiatives, driving continuous process improvements, and optimizing contact center workflows across omni-channel interactions. This individual contributor role requires strong cross-functional collaboration, project management skills, and hands-on expertise in healthcare compliance standards, speech analytics, and operational data analysis within a remote healthcare contact center environment.

Responsibilities

Develop and oversee quality programs to ensure compliance with regulations
Design and tune AWS Auto-QA prompts and rule-building mechanisms
Extract and analyze quality interaction logs using SQL to build reports

Skills

About Vida Health

vida.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2014

View Profile

Vida is a healthcare company that delivers a medical weight‑loss program and population health solutions for employers and health plans. They provide personalized treatment plans that combine clinical care, behavioral health support, and anti‑obesity medications (including GLP‑1s). Vida markets a proven, turnkey approach aimed at improving health outcomes while lowering total cost of care. Their offering is designed to scale across employer and plan populations through a mix of clinical services and digital care tools.