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Quality Control Analyst & Systems Trainer at Relation Insurance - ApplyBlast

Quality Control Analyst & Systems Trainer

Relation Insurance

5 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Quality Control Analyst & Systems Trainer at Vertafore provides subject matter expertise in designing and delivering AMS 360 and ImageRight training and educational courses, ensuring successful systems training campaigns for client support teams.

Responsibilities

Conducts developmental needs assessments to identify learning objectives
Develops training content to meet the needs of existing employees and improve content quality
Partners with leadership to plan and implement solutions for improved customer experience
Analyzes customer-initiated interactions with agency management systems
Achieves agency operational goals through training and development initiatives and efficiency improvements

Skills

About Relation Insurance

relationinsurance.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

2007

View Profile

Relation Insurance is a leading North American insurance brokerage offering employee benefits, business insurance, and personal insurance. The company provides industry-specific risk management, claims advocacy, and access to a broad network of carriers.